Inquire Now
OFFICIAL CONSUMER PROTECTION & COMPLIANCE

Electronic Complaints Book

In compliance with Peruvian Consumer Protection and Defense Code (Law No. 29571) and Supreme Decree 011-2011-PCM.

Provider Identification R.U.C. 10477420066
INKAMAZONIA TOUR OPERATOR E.I.R.L.

Trade Brand: Inka Amazonia • Fiscal Address: Calle Plateros 358, Of. 201, Centro Histórico, Cusco - Perú

Registered under Peruvian Law N° 29571 and INDECOPI regulations.

Legal Response Timeframe Up to 15 Business Days
How to Classify Your Filing:
Claim (Reclamo)

Direct dissatisfaction or non-compliance regarding the contracted travel tours, products, or services (e.g. itinerary discrepancies, transport issues, tour conditions).

Complaint (Queja)

Discontent or grievance regarding customer attention, behavior of operational staff, guides, or office personnel, not directly related to the contracted product itself.

1
Identification of the Consumer / Traveler
A confirmation copy and the legal response will be sent here.
2
Identification of the Contracted Good or Service
3
Filing Classification and Details
4
Legal Declarations & Security
Need Immediate Guest Assistance?

If your tour is currently underway or you require immediate operational coordination, our 24/7 guest hotline is available via WhatsApp.

WhatsApp: +51 984 123 456 Call: +51 984 123 456 Call: +51 912 818 989 Email: info@inkamazonia.com